PRIVACYPOLICY.

ALC Groundworks (“ALC Groundworks,” “we,” “us,” or “our”) respects your privacy. This policy explains how we collect, use, disclose and protect personal information in connection with our website and our lawn-care services in British Columbia.

1. Information we collect: Information you provide may include your name, service and mailing address, email address, phone number, property details, photographs of the property you send us, billing information and the content of your messages. We also collect limited technical information automatically when you use the website, such as pages viewed and general location derived from your IP address.

2. How we use it: To prepare and send quotes, schedule and perform services, process payment, manage your account, respond to enquiries, send service communications about your visits, and — only where you have consented — send occasional marketing messages.

3. Consent to contact: By giving us your contact details you consent to being contacted by phone, email and SMS about your enquiry, quote, account and services. This is not a condition of purchase for marketing messages, and you may withdraw consent for marketing at any time. See Your Privacy Choices.

4. Disclosure: We do not sell personal information. We may share it with service providers acting on our behalf — such as payment processing, scheduling and email delivery — under obligations to protect it, and where required or permitted by law.

5. Retention: We keep personal information only as long as needed for the purposes described above and for legal, tax and accounting requirements, and then securely destroy or anonymise it.

6. Safeguards: We use reasonable physical, organisational and technological safeguards appropriate to the sensitivity of the information.

7. Your rights: Under BC's Personal Information Protection Act (PIPA) and Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) you may request access to, or correction of, your personal information, and you may withdraw consent, subject to legal and contractual limits. We will respond within the time limits those statutes set.

8. Cookies and analytics: Cookies and similar technologies may be used to operate the site, remember preferences and understand how the site is used. Your browser settings can block or delete cookies; parts of the site may not work as intended if you do.

9. Contact: Privacy Officer, ALC Groundworks, Fort St. John, BC, Canada; team@alcgroundworks.com; 250-329-4635. You may also contact the Office of the Information and Privacy Commissioner for British Columbia, or the Office of the Privacy Commissioner of Canada, if you are not satisfied with our response.